You will receive an email confirmation of registration and a receipt for your order upon completing your purchase. If you do not receive these emails, please check your spam filter or contact us.
Your online training course will be available upon purchase, for the duration specified in the course materials. To access your course, Sign In and go to My Account. The course link will be available under Online Training on the My Account page. Click the course link to launch the LMS training portal. You'll also find a link here to your certificate after you complete your course.
If you must cancel your enrollment, you must do so withing 15 calendar days from purchase/enrollment. Please email a written request for withdrawal and refund within 15 days of purchase.
When the enrollee has not started the course, a full refund will be provided. When the enrollee has started but not completed the course, a request for a full refund may be denied. All printed course materials must be returned to ICAT Systems and all electronic versions of course materials must be deleted from all devices as a condition of refund.
No refunds will be given once you have started or completed the qualified assessment, or a significant portion of the content has been viewed and/or downloaded.
Please contact us if you are not happy with the course. For more information regarding refund, concerns, and program cancellation policies, please view our Training Policies or call our offices at (304) 592-4159.